Search

Ambulance takeover will shine a light on patient experience

PUBLISHED: 15:39 20 April 2017 | UPDATED: 15:39 20 April 2017

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

EEAST

Patient experience and what is done to improve services will be the focus of the latest ‘takeover’ week by the region’s ambulance service.

Running between Monday and Saturday next week, the East of England Ambulance Service NHS Trust (EAAST) will be sharing information and insight about its patient services and feedback, including the work of staff and volunteers within those clinical teams.

These teams help process information, feedback, and serious incidents which further improve the patient experience and development of staff and volunteers.

In addition, patient and staff stories will be used throughout the week.

Sandy Brown, Director of Nursing and Clinical Quality, said: “This is the first patient takeover week we’ve done, and we want to highlight the significant work done to help patients and their families feedback to the service, what we do with the information, and share first-person perspectives on care and improving services.

“Without knowing about patient experiences, it is harder to make decisions about how we progress – so the more we know, the more it can inform the training, development and education of our teams and the modelling of our service to enhance learning.

“We hope people take time to share the content and consider contacting us if they’ve needed to use the ambulance service recently, and thank everyone who takes the time to do this already.”

The Trust will be using #patienttakeover on social media platforms to promote the week and all of its content, which you can follow on Twitter, Instagram, and Facebook.

0 comments

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Beccles and Bungay Journal visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Beccles and Bungay Journal staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Beccles and Bungay Journal account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Other popular content

Fri, 11:33

Bargain hunters will be descending on Beccles tomorrow as the town’s antiques street market returns for the eighth year.

Saturday, September 17, 2016

A group of women have stripped off on the golf green to shoot a charity calendar.

Yesterday, 09:00

The region’s historic churches have been put at risk after a decision to scrap a vital Heritage Lottery Fund (HLF) programme for places of worship.

Fri, 08:29

Taxpayers forked out more than £1million on cars for Suffolk council workers this year, latest figures show.

Most Read

Fri, 11:33

Bargain hunters will be descending on Beccles tomorrow as the town’s antiques street market returns for the eighth year.

Read more
Christine Pinsent
Saturday, September 17, 2016

A group of women have stripped off on the golf green to shoot a charity calendar.

Read more
Yesterday, 09:00

The region’s historic churches have been put at risk after a decision to scrap a vital Heritage Lottery Fund (HLF) programme for places of worship.

Read more
United Kingdom
Fri, 08:29

Taxpayers forked out more than £1million on cars for Suffolk council workers this year, latest figures show.

Read more
Suffolk Fire and Rescue Service
Thu, 09:56

Residents have reignited concerns over speeding on a narrow Halesworth road.

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 10°C

min temp: 9°C

HOT JOBS

Show Job Lists

Digital Edition

Image
Read the Beccles and Bungay Journal e-edition today E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter