Search

Apology after online appointment booking system glitch at N&N

PUBLISHED: 17:36 06 June 2014 | UPDATED: 17:38 06 June 2014

Norfolk and Norwich University Hospital at Colney.

Norfolk and Norwich University Hospital at Colney.

Archant Norfolk Photographic © 2009

Officials from Norfolk’s biggest hospital have apologised after an online appointment booking system broke down.

Patients were left frustrated yesterday and today after the electronic ‘choose and book’ system at the Norfolk and Norwich University Hospital stopped working.

People attempting to book an outpatient appointment were getting a “problem detected” message when trying to select a date for treatment from a service run by the NHS E-Referral Service.

A spokesperson for the N&N said: “There has been a national problem with the electronic choose and book system across the country, which today caused a knock on effect on the system in Norfolk.”

“We’ve been working with the national team and our suppliers to rectify the issue and the system is now working. We apologise to patients and GP practices who have been unable to use the electronic system – patients have been able to contact us by telephone to make an appointment as an alternative.”

Have you been affected by the booking system problem? Email adam.gretton@archant.co.uk

Other popular content

Yesterday, 17:39

Work has started on a £1.6m project to improve Norfolk’s most dangerous main road junction.

Yesterday, 17:31

Tributes have been paid to a gifted psychiatrist who dedicated much of his life to the field of medicine.

Tuesday, January 16, 2018

A 17-year-old boy was attacked with a baseball bat during a late night robbery.

Friday, September 22, 2017

A fundraising page set up for a hugely popular Norfolk runner who suffered a stroke during an ultra-race has smashed through the £14,000 mark.

Most Read

Yesterday, 17:39

Work has started on a £1.6m project to improve Norfolk’s most dangerous main road junction.

Read more
Yesterday, 17:31

Tributes have been paid to a gifted psychiatrist who dedicated much of his life to the field of medicine.

Read more
Holy Trinity Church
Tuesday, January 16, 2018

A 17-year-old boy was attacked with a baseball bat during a late night robbery.

Read more
Peugeot
Friday, September 22, 2017

A fundraising page set up for a hugely popular Norfolk runner who suffered a stroke during an ultra-race has smashed through the £14,000 mark.

Read more
Norwich
Yesterday, 17:22

Hundreds of young women every year could be putting their lives at risk by avoiding routine smear tests because they are embarrassed of their bodies.

Read more

Later in Life

cover

Click here to view
the Later in Life
supplement

View

Local Weather

Overcast

Overcast

max temp: 11°C

min temp: 10°C

Show Job Lists

Digital Edition

Image
Read the Beccles and Bungay Journal e-edition today
E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter