Search

Beccles Medical Centre say they are constantly reviewing their new system

PUBLISHED: 12:30 19 April 2017 | UPDATED: 13:56 20 April 2017

Beccles Health Campus

Beccles Health Campus

Archant

Concerns have been raised over changes made at Beccles Medical Centre.

A petition has been launched to overturn the new system which came into place last week.

The changes affect the times that patients can book a GP appointment.

The petition says that changes are not “practical or feasible” and has caused a lot of worry in the community.

It was started by Beccles resident Kelly Smith, and so far has raised more than 430 signatures of a target 500.

A statement on the petition page continues: “The same number of patients attempting calls in only three hours instead of the 10.5 hour window will make it even more difficult to get through. It is already difficult to call up and get connected and when you are it is a long wait on hold before you speak to anyone at all.”

It added that not everyone has the time to sit by the phone and wait for a call back.”

The changes have seen trained receptionists signpost callers between 8am and 11am, where they offer the most appropriate options for patients to take.

This might or might not involve them being placed on the GP’s call back list.

Those wishing to make an appointment for a practice nurse must call after 11am and those with general enquiries or looking for results can ring after 2pm.

A statement from the medical centre thanked patients for their support and said they appreciate change is unsettling and it will take time to adjust to the new system.

It added: “It was introduced to improve patient clinical safety so that you receive the best possible care within the resources currently available to the practice. We are constantly auditing and reviewing the system and will make adjustments based on analysis.

“We are committed to providing appropriate and safe care to you and the community by ensuring you are directed to the right person at the right time.”

To view the petition, search for Beccles Medical Centre at www.change.org

•What do you think? Write to us using the details on page 27.

To view the petition click here.

What do you think? Email bbj.letters@archant.co.uk or write to Letters, Beccles and Bungay Journal, 20 Blyburgate, Beccles, NR34 9TB.

1 comment

  • Would love to know how they're auditing and analysing it. And if they've considered that over the last few months many people have gone back to the surgery at least one more time after initial appointmentconsultation for the same illness and if in the' 60 per cent' they've checked they got that right each and every time because alot of opinion is to the contrary

    Add your comment | Report this comment

    Kelly Smith

    Thursday, April 20, 2017

The views expressed in the above comments do not necessarily reflect the views of this site

Welcome , please leave your message below.

Optional - JPG files only
Optional - MP3 files only
Optional - 3GP, AVI, MOV, MPG or WMV files
Comments

Please log in to leave a comment and share your views with other Beccles and Bungay Journal visitors.

We enable people to post comments with the aim of encouraging open debate.

Only people who register and sign up to our terms and conditions can post comments. These terms and conditions explain our house rules and legal guidelines.

Comments are not edited by Beccles and Bungay Journal staff prior to publication but may be automatically filtered.

If you have a complaint about a comment please contact us by clicking on the Report This Comment button next to the comment.

Not a member yet?

Register to create your own unique Beccles and Bungay Journal account for free.

Signing up is free, quick and easy and offers you the chance to add comments, personalise the site with local information picked just for you, and more.

Sign up now

Other popular content

Fri, 11:33

Bargain hunters will be descending on Beccles tomorrow as the town’s antiques street market returns for the eighth year.

Saturday, September 17, 2016

A group of women have stripped off on the golf green to shoot a charity calendar.

Yesterday, 09:00

The region’s historic churches have been put at risk after a decision to scrap a vital Heritage Lottery Fund (HLF) programme for places of worship.

Fri, 08:29

Taxpayers forked out more than £1million on cars for Suffolk council workers this year, latest figures show.

Most Read

Fri, 11:33

Bargain hunters will be descending on Beccles tomorrow as the town’s antiques street market returns for the eighth year.

Read more
Christine Pinsent
Yesterday, 09:00

The region’s historic churches have been put at risk after a decision to scrap a vital Heritage Lottery Fund (HLF) programme for places of worship.

Read more
United Kingdom
Saturday, September 17, 2016

A group of women have stripped off on the golf green to shoot a charity calendar.

Read more
Fri, 08:29

Taxpayers forked out more than £1million on cars for Suffolk council workers this year, latest figures show.

Read more
Suffolk Fire and Rescue Service
Thu, 09:56

Residents have reignited concerns over speeding on a narrow Halesworth road.

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 10°C

min temp: 9°C

HOT JOBS

Show Job Lists

Digital Edition

Image
Read the Beccles and Bungay Journal e-edition today E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter