Search

Frustrated Halesworth commuter tries to take Greater Anglia to court over late trains

PUBLISHED: 11:06 16 August 2017 | UPDATED: 11:06 16 August 2017

Joseph Pochin at Ipswich Railway Station. Picture: PAUL GEATER

Joseph Pochin at Ipswich Railway Station. Picture: PAUL GEATER

Archant

A frustrated commuter is trying to take rail operator Greater Anglia to court after suffering a catalogue of delays on his daily journey on the East Suffolk line.

Mr Pochin is angry about East Suffolk Line trains' reliability. Picture: PAUL GEATER Mr Pochin is angry about East Suffolk Line trains' reliability. Picture: PAUL GEATER

Joseph Pochin lives in Halesworth and commutes to work at Suffolk County Council in Ipswich – but recently journeys have got so bad that he has filled in online forms to start legal action for compensation from the small claims court.

He has been making the journey since February, and from the start he had noticed small delays to the service.

He said: “For the first few weeks there were several short delays, no more than five minutes, which I thought would be down to the weather conditions as it was winter time.

“There were then two major delays – one train cancellation meaning I was an hour late getting to work (07.12 train was cancelled) and the final straw was an hour delay heading home on a Friday night when the points failed at Woodbridge.

“I applied for the delay-repay compensation and received what can only be described as a paltry sum of £2.20.”

He started keeping records and now estimates that his total delays over the last six months amount to about 14 hours.

The final straw for him came last Friday when his train was cancelled at Ipswich and the following one was a single-car unit, forcing passengers to use a bus replacement service.

He said he got home very frustrated by the service: “I filled out and submitted the forms on the Gov.UK website and am now going to have my day in court with them. I feel I have a very strong case for compensation.”

A Greater Anglia spokesman said: “We have been in correspondence with Mr Pochin to try to help him directly with his complaints and to explain the reasons for delays he has experienced and what we are doing, with Network Rail, to improve our service. We are sorry for any inconvenience caused by delays.

“Performance on the East Suffolk Line is currently just under 86pc (of trains running on time). Network Rail has just laid new track on the line, which should lead to a more reliable railway.

“We are investing in improving the reliability of our current trains and we will be getting brand new trains from 2019 which should improve reliability.”

Other popular content

Yesterday, 10:48

A quay area of Beccles is set to be transferred into the hands of its town council.

Tue, 10:55

A development which could see up to 200 new homes built in one town is to be discussed at an extraordinary council meeting.

08:39

Wild conditions are expected to batter the coast as Storm Brian makes its way across the country.

Yesterday, 15:01

A woman injured by a mobility scooter has spoken of her devastating injuries and stolen independence.

Most Read

Yesterday, 10:48

A quay area of Beccles is set to be transferred into the hands of its town council.

Read more
Richard Stubbings
Tue, 10:55

A development which could see up to 200 new homes built in one town is to be discussed at an extraordinary council meeting.

Read more
Waveney District Council
08:39

Wild conditions are expected to batter the coast as Storm Brian makes its way across the country.

Read more
Met Office
Yesterday, 15:01

A woman injured by a mobility scooter has spoken of her devastating injuries and stolen independence.

Read more
Yesterday, 15:19

Living and working in Suffolk, Ipswich Town fan Matthew Wylds thought his love for the Tractor Boys would be shared by many.

Read more

Later in Life

cover

Click here to view
the Later in Life
supplement

View

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 15°C

min temp: 10°C

Show Job Lists

Digital Edition

Image
Read the Beccles and Bungay Journal e-edition today E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter