Beccles Care Home celebrates glowing CQC inspection

Beccles Care Home on St George’s Road was previously rated inadequate and placed into special measures.

It was subsequently acquired by Black Swan Care Group in December 2022.

Staff at Beccles care home were delighted with the CQC's 'good' grade (Image: Submitted)

CQC inspectors reported seeing significant improvement and changes since Black Swan took over the home.

It rated the home good in all five areas that were inspected - including how safe it is and how well led it is.

The home provides care and support for up to 35 people, including people living with dementia.

In the report, the inspectors said: “At this inspection, and under the new provider, we found extensive improvements.

"The registered manager has been instrumental in bringing about many positive changes and much-needed stability in the home along with the provider’s support.”

Inspectors visited the home on March 17 and spent time speaking to the residents, visitors and staff.

The care home has undergone a huge transformation after previously being ranked 'inadequate' (Image: Submitted)

Staff told CQC inspectors that they felt proud to work at the home with one saying:  “I feel proud to work at Beccles care home and for Black Swan.

"The positive changes that have occurred in such a short time are amazing, the home looks great, all staff seem happy, management is well structured and approachable, and most importantly, people are safe, happy and living an excellent quality of life.”

Black Swan says it has invested heavily to provide significant improvements and renovations at the home.

Davina Button, the manager at the home said: “We have worked so hard to make our home a welcoming and caring place.

"We’re planning lots of events and we want to work with and be a big part of the Beccles community.

"Please come and visit us to have a look around to see for yourselves – our kettle is always on for a cup of tea.”

All bedrooms and communal areas have been redecorated and a new second lounge area has been created for people to enjoy at the home. (Image: Submitted)