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Nursing home praised by CQC after being rated good

PUBLISHED: 16:48 04 June 2018

Hands of an elderly woman. Picture: PA

Hands of an elderly woman. Picture: PA

Archant

A nursing home in Suffolk has been rated good by the Care Quality Commission (CQC) after an unannounced inspection.

The All Hallows Nursing Home in Bungay received the comprehensive inspection on Monday, April 9, with the full report published on Monday, May 18.

The CQC praised the nursing home for its encouragement of resident’s independence and the compassion of the staff.

The report said: “People were treated with care and compassion by the staff. Staff were trained and supported to meet people’s needs effectively.

“People were listened to and their views about how they wished to be cared for were respected.”

It added: “We saw that staff encouraged people’s independence, such as when they were eating and mobilised.

“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

“The environment was appropriate for people using the service.”

The home was also praised for its food, with the report stating: “We observed three people in the dining room at lunchtime.

“The three people present got on well together, and all told us they were enjoying their meal which was hot and looked appetising.”

The home’s atmosphere was also praised. The report said: “There was a relaxed and friendly atmosphere in the service and people and staff clearly shared positive relationships.

“Staff talked about and with people in a caring and respectful way. We saw examples of caring and compassionate care which helped to make people feel as though they mattered.”

Matron of the nursing home, Cristiana Predoi, said “We are delighted to have this well-deserved outcome for staff residents and relatives. This reflects our daily hard work and passion to provide a quality service.”

All Hallows nursing home provides both short and long term care for up to 50 residents and is part of All Hallows Healthcare Trust. There were 34 people living in the home when it was inspected by the CQC.

The home has recently extended the range of activities it offers to residents and their families and is a member of the National Activities Providers Association (NAPA), offering meaningful activities for older people.

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